Fees

I have a premier cheque account against which there should be NO fees charged. Since inception - 3 months - fees have been levied against my account and every month I have to email and complain to have these fees reversed. Then when the reversal is done, not all the fees are reversed. REALLY ???????????????? Then my cheque card has never worked. On presenting the problem to the branch, they too discovered it was not functioning at all so suggested a new card be ordered. I confirmed twice with the assistant that there would be no fee for the new card. The card was ordered and collected. My latest statement reflects a charge or R140.00 for the new card, so here we go again. More emails, more visits to the branch (one has already been made) and and and.................to correct something which should have not happened. IT IS ABSOLUTELY PATHETIC !!!!!!!!!!!!!!!!!!!!!!!!!!! Out of 10 for customer satisfaction and ease of use ... 1.