Feeling ********** by this FNB - ITEM PAID NO FUNDS

Item: FNB (First National Bank)
Rating: 1
Author: Gilbert G

I am not happy at all, feeling ********** by this FNB - ITEM PAID NO FUNDS. If this case is not handled well I am thinking of changing banks because this is tiring. Can someone look into the R250 that was taken from me with the desciption #ITEM PAID NO FUNDS 2 ITEMS ON 19/09/ refence 2 ITEMS ON 19/09/16 on the 17th of Sep, and another R500 taken yesterday with desciption #ITEM PAID NO FUNDS 4 ITEMS ON 19/09/ and reference 4 ITEMS ON 19/09/18, because my account had and has money right now. I am tired of these Items unpaid *******s.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

20 Sept 2019, 10:26

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

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FNB (First National Bank)'s reply20 Sept 2019, 10:26

Official

Good Day

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***NF

Regards

Hello Peter Complaints Team

***

Gilbert G's updateReviewer Update

24 Sept 2019, 11:13

Now, thats the best way to handle customer Queries, thumbs up. The way your employee at LTT branch "Phumudzo Magadani" handled this case, oh yes am a happy man now :) . Viva FNB

Gilbert G's update24 Sept 2019, 11:13

Reviewer Update

Now, thats the best way to handle customer Queries, thumbs up. The way your employee at LTT branch "Phumudzo Magadani" handled this case, oh yes am a happy man now :) . Viva FNB