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ST
Stephen T

1 reviews | Active since Aug 2009

31 Aug 2017, 15:23

Feedback Please

I have app**** for a Credit Card increase via my Private Banker. We have been pushing for almost close to 2 months but feedback is very poor. My banker Ryan at FNB Portside Building, has gone the extra mile and even gone to the extent of logging a complaint with the Credit Card Division on my behalf. It seems as though my issue is dormant regardless of all the escalations. All I need is a yes or a no. Could you oblige me please

0
Replies (5)
FNB (First National Bank)
FNB (First National Bank)'s reply31 Aug 2017, 16:01
Official

Good Day

Thank you for your posting.

We have noticed you logged a complaint 1 hour ago via online banking Ref : ***.

The relevant department will be in contact with you soon to address this matter.

Apologies for the frustration caused.

Should you wish to contact credit directly you may do so on ***.

Kind regards,

Hello Peter Team

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Best regards,

ST
Stephen T's update31 Aug 2017, 16:05
Reviewer Update
Thank you, yes they have!
ST
Stephen T's update01 Sept 2017, 13:28
Reviewer Update
24 hours after someone made contact with me, I am still waiting to get feedback. I have spoken to my private banker and he has no response. Come on FNB, what is the meaning of "escalation". First National Bank:-) Reference number ********** NF has been issued for your complaint.
ST
Stephen T's update04 Sept 2017, 13:01
Reviewer Update
Thank you FNB, my query has been resolved
FNB (First National Bank)
FNB (First National Bank)'s reply04 Sept 2017, 16:18
Official

Good Day

Thank you for your postings.

We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction. We sincerely apologise for the frustration caused .

Should you have further enquires do not hesitate to Contact us on ***.

We would like to thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.

Best Regards,

Hello Peter Complaints

Naomi Petersen

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Best regards,