Feedback on reversal

Item: FNB (First National Bank)
Rating: 2
Author: Motlagoiloe M

Good Day<br> <br> I made an online transaction at Mr Price Home, and used my debit card details. The transactions did not go through however the amounts totalling approximately R11 000.00 was reserved on my account. I completed the necessary forms and sent them on 30 September to the e-mail address provided. I still have not received a response from FNB regarding the reversal.

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Replies (1)

FNB (First National Bank)'s replyOfficial

07 Oct 2015, 10:24

Hello Senzenina,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Value banking services who will provide you with feedback.

The reference number is 777427.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply07 Oct 2015, 10:24

Official