Feedback on FNB student loan not approved / Turn around time / FNB Branch not updated from Loans department side

Feedback on complaint lodged with regard to student loan declined

FNB marketing contacted me after posting my negative review on Hellopeter. Two persons called me and gave me proper feedback on why the student loan had been declined. I requested them to PROPERLY INFORM the branches of the criteria for a student loan, being a list of acceptable service providers (mainly Higher Education Institutions). The Gezina Branch staff did their utmost to assist me, but battled with Loans department not giving them an answer after a week and a half, besides "the matter had been escalated". I could not secure a student loan for my son, enrolling for Field guide Training at EcoTraining (which is rated the best in their field). So, I am still stuck with the much more expensive personal loan, but appreciate the fact that they immediately called and spent time over the phone discussing my situation.