Feedback on a merchant numbee

We have app**** for an ecommerce merchant number and got a feed back to update our website which was done the same day.after 4days we received a call from a FNB merchant consultant to set up a meeting which was done and singned for on the 18 of august 2017 we were told that a merchant number it self takes about 2/3workibg days to generate before they send it to visa and master card secure code.5days later I decided to call my consultant she said nothing yet she will do a follow up and get back to me she never I called again the following day nothing still.I decided to call a complain department they told me they will get back to me by end of the day still nothing.I called again the following day same story.FNB has bad service on customers needs.you care only about your needs and not what the clients needs we been FNB clients for years now still bad service.