Feedback??, no account for more than a month?.....

I app**** for a FNB Business Account in February, after submitting all the required documentation, I was informed by email that some of the documents did not display the necessary information, I then resubmitted the information. On Monday 9March I received a call to inform me that my documents have been sent for authorization and that I will be contacted within 24 hours to be asked security questions, I am still awaiting this call...on Thursday 12 March I received a sms informing me that my card has been cancelled??? I then phoned to follow up on this - I was informed that the wrong card was ordered and that was the reason for cancelling, I was informed that someone from management will contact me...still waiting. on Monday 16 march I again from my side followed up on the status of my application where after I was informed that someone will contact me. Yesterday 18 MArch I informed FNB that I am no longer interested in an account if they do not respond to me before close of business.. this morning I received a call to inform me that a consultant will call back before 12:00 it is now 14:32 and still no call. I have lodged a complaint on their system!!!! NO response received either!