Feedback, Issue resolved - Thank you

I posted a review last week, regarding collections department making and unauthorized double debit on my credit card ,the fact that phones are not answered when calling customer care and when it is answered, a person is not assisted.

I am happy to say that the issue has now finally been resolved, in part thanks to the Hellopeter platform, so thank you Hellopeter!

I would also like to thank the following FNB staff on the FNB App chat, because even though they could not resolve my issue directly, their went out of their way to try and assist me. Brilliant customer service from these three individuals, thank you! Lerato Makaane , Tintswalo Maluleke, Nontshikelelo Mdikinco.

I also would like to thank the lady from FNB who called me after my review on Hellopeter, not to sure of her name, but I received an email from Fnb Complaints department as well, so I think perhaps it is the same person, Natasha. I also want to thank a lady at customer care credit department, by the name of Tamelia (The spelling of her name is wrong.) who was the ONLY customer care consultant who actually assisted me with my query