Feedback and Delivery is shocking!
<p>Receive a sms from FNB on the 25 January, advising CCD Couriers will contact me to arrange the delivery of my Cheque as it was expiring. No feedback received, so I submit a complaint via the website for my Cheque and Credit card, I receive the credit card two days later.<br /><br />Further CCD Couriers have no involvement with the delivery of my card after discussing it with them, they advised its UTI Couriers, receive a mail from FNB CBS Card and Chequebook Queries on the 10 February confirming they instructed UTI to arrange urgent delivery for my card, I called yesterday the 13 Feb to UTI couriers and they have not even received an instruction and neither had my details to even arrange delivery of my card, informed it will take a further 3-5 working days to deliver the card. Reply to FNB CBS Card and Chequebook Queries to escalate yet and have yet to receive feedback.</p> <p>Guys what the hell, Credit card team managed to have my card within two days delivered to me and yet I am still waiting since the 25 Jan for the Cheque Card to be delivered.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
