Feedback

I'm just ****ed of @ FNB, till this day I've always put FNB on this high pedestal thinking that they value us clients, but FNB has proved me wrong. From day when I spoke to Lucky Mongwe he upset me when he kept referring to me as Miss Gabela, saying he can't pronounce Celiwe yet his an african boy like me. That's unacceptable, because i'm sure he can pronounce all sorts of western names and surnames. I received my house keys beginning of September and there were some snags on my property. Kiron the developer said they would call me to make an appointment to fix this, its 23 days later and still nothing. With all this FNB still wants to debit my 1st bond installment though I haven't moved into my property because of these snags. I just called Lucky and told him that I still haven't received feedback, his answer was, well I don't know because i did send Bernice Rogers an email. I told him I was not going to hang up and demanded to speak to Bernice and he hung up. Bernice has just called me and also told me that she doesn't have the answers for me, I don't understand why Lucky escalated to her if she's not the correct person to assist me.