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Good Day<br> I am very unhappy with your bank, firstly why is everybody protected??now we cannot get through to our branch??we end up speaking to people that know nothing of our query, secondly every time their is delay as they need to email the branch?? My husband went to the Brackencity branch on the 14th May.he was in Ghana and tried to withdraw money but no cash was received we completed a dispute form. we had the wrong slip and went back with correct slip.i followed up this morning with General banking and he received an sms to say the dispute has been declined.this is really frustrating either the correct slip was not sent from the branch to the dispute department and I cannot get through to them to speak to someone..i was told I must go to the branch??? who is paying for my petrol to keep driving to the branch??? and my time of work???