1 reviews | Active since Jun 2018
feedback
purchased prepaid electricity on 14/06/2018 and never received my refund or my token the case was escalated numerous times and no one bothered to contact me, i am the one who must always call in until 28/06/2018 i spoke to Antoinette and she said my query was closed and resolved but i have not received my refund or electricity token(***) called again today 04/07/2018 twice and for some reason call just cuts whenever the receive the reference i give them.
Good Day Brian Makapela ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,
Good Day Brian Makapela ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Best regards,