WC
Wilma C

1 reviews | Active since Jan 2016

22 Jun 2016, 13:19

Feedback

<p>I put a complaint on Hello Peter yesterday and within an hour I received a phone call to sort out my queries. Today all the charges were reversed. I am really grateful that this happened and that the ******* debit orders are being investigated. However, why did it have to take a public platform for this problem to be sorted and not the three visits to the branch. Still grateful though for the quick response.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Jun 2016, 14:27
Official

Good day WJC2861,

It is indeed pleasing to receive complimentary remarks about staff that have given quality service to customers.

We value our relationship with you our customer and would like to continue building on it.

Thank you for taking the time to let us know.

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Kind regards

Complaints Resolution

Melinda Duvenhage

Email address: **********

Tel number: ********** (option one)