SS
Simthembile S

1 reviews | Active since Nov 2018

04 Nov 2018, 11:32

Feed with FNB

I went to FNB 21 of Oct 2018 to apply for a credit card. The card was approved sign the agreement and told it's going 3 to 5 working days. Week late never got the card no communication no nothing, call them to ask about my card I was told I need wait 48 hrs more. 48 hrs went by still nothing. Call them again I was there was no 1 asing to finish my credit card application and my application has expired, so I need to make another application. I made one over the 3 weeks later everything seem to be fine I was given another turn around time of 48 to 72 hrs. Then waited and waited and waited 72 hrs went by nothing, no sms, no email, no phone call. Went to the branch to ask what's happening I was told the card is lost at the their werahouse there find and send to the delivery camp. Fews later Received an Sms say my card card is done they will contact for arrival of the card. Waited for a week but nothing then I called them by 22 of Nov they told me they handed my card over to ccd their delivery camp, they will deliver it in 48hr and waited. Nothing week later call them I was told FNB don't have my card I must call CCD they gave a tracking No. Of the card then I called CCD to track I was told they don't have for me. Call back FNB to check them I was told there is no card by then as well. They gave me contact number of all their delivery camp and I call them all but they don't have my card.... what I made application 21 of last month till now no credit card but I can see my credit card on my banking app. Called last week they told me they will sort this out this week so am looking forward to it. I've been using FNB for years but never they can lile this am so **** of with their service and the way they handling their business and some of their consultant they don't know what's happening and they just drop with phone. Please help

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply05 Nov 2018, 09:44
Official

Good Day Mr Sukwana

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***