Fee Reversal

on my FNB Gold Account, transactions was processed late from the merchant side , when i did the transaction the money was taken and put in a reverse account for the transaction, when the merchant decided to bank the transaction its was after the date of purchase.

technically specking the money was in reverse for the transaction to go off. so when it was banked the money which was set aside should go for the transaction, according to sum agent at FNB there was transactions that didnt go off they paid for it but because its not my fault that the merchant didnt bank the trancations on the same day, all the fees i was charged will be reversed. TO DATE THAT HAS NOT HAPPENED.

i also feel if i did not have funds in the account when the transaction went off, it should have been declined. if there is funds and if it gets approved and the money is put into a reverse account for that transaction meaning i have no way to take that money out. that money needs to be reversed for that transaction how can it not be catered for... it makes no sense to me .

i want those transactions with the fees all reversed, my account this month was in a minus of R1135, and i am not willing to let this slide and just pay for it when it was not my fault at all.

this needs to all be reversed and a manager needs to contact me in this regard