Fee charged to replace my expired cheque card!

I have been banking with them for a long time but every now and then their policies seem out of place. This time, my Cheque Platinum visa card expired (date was Jan 2018). Hence I walked to the closest bank and the representative there asked me to order it online and showed how to do it. I asked if there are any charges for the same and 'no' came the prompt response. I got card delivered to the same branch and collected it from there. At the same time, I went online and disabled my expired card(as advised by the representative). Now when I see my statement it shows a card replacement fee and and I am baffled!

If you are going to charge your customers for a replacement, it must say that on your website. I don't think I see it mentioned anywhere on your website that a fee is charged for an expired card.