1 reviews | Active since Sept 2018
Fedup with FNB
Good day guys. As a loyal customer over 8years with Fnb. I have never been so fedup and irritated with their services. Wednesday I app**** to reverse a debit order and to reverse money from one account to another. Spend 2hours in the branch on the phone. Got a ref number and all and was told it wil be reversed in 24/48hours. Now Im sitting after visiting the branch 3 times in 1week spending over 1hour per day. Still not having my money reversed back. I would strongly suggest if you need a proper bank it wont be Fnb. You guys have lost a value customer and family members that will follow. Would live to hear from you guys.
Good day Jean-Pierre,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Jean-Pierre,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to FNB Smart Devices who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)