FED UP WITH TRYING TO MAKE A SIMPLE PAYPAL EMAIL CHANGE

I am seriously frustrated. How on earth does a person get issues resolved if no one answers the phone. I need to change my PAY PAL email on my FNB profile and when I make the changes it says that the new email that I am using is not the email linked to the profile I have with PAYPAL which is not the fact. How do I get this sorted out? When I phone it keeps saying there is a Hig Call volume, how do you have High call Volume for a week and then eventually I get through to someone and it is the international operator for Paypal ... SO FED UP ALREADY