Fed up with FNB's bad service

I have app**** for a loan on Tuesday morning 10th February, up until now had NO response whatsoever just emails telling me that someone will call me well its almost 4pm NO ONE has called me!! is it that much trouble to pick up the phone and call me? YOUR CLIENT?? I have wasted all my airtime calling you when I'm your customer your supposed to call me just to hear the same thing over and over your loan is still in process well how long does it take to process a loan exactly?? I know my loan will be ''Declined'' i don't even know why I'm wasting my breath! I'm seriously considering switching banks with these unusably debit orders as well. your customer service is **** you do not carry your customers by heart if you know you cant work with customers why work in a customer service environment?? or if your to ''busy'' employ more people its not rocket science FNB needs to be more strict with there employees handling their customers or they are going to lose a lot of customers. I pay for service and its pathetic that i need to beg for it . Don't even bother saying that some will call me i know that wont happen anyway. I really needed this loan but unfortunately my bank doesn't care.