rS
rene S
1 reviews | Active since May 2018
11 Aug 2020, 13:27
FED UP WITH FNB
I am very dissapointed with FNB, i left my own bank to open a business account with them but i unfortunately still havent received my card, i done an online application on the 22 of july and sent all the documents requested and i was called for card delivery but still no card delivered , little to no help from the contact centre, ive called numerous times. am i going to be assisted soon? or should i go to another bank...
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Replies (3)rS
rene S's updateReviewer Update
12 Aug 2020, 13:22i have still not gotten a phone call , instead i called and again the run around, got refered to the courier company , they advised me that the card keeps been sent back, now the card is in joburg, when it suppose to be in durban, really what behaviour is this?for a big renowned bank... unacceptable
rS
rene S's update12 Aug 2020, 13:22
Reviewer Update
i have still not gotten a phone call , instead i called and again the run around, got refered to the courier company , they advised me that the card keeps been sent back, now the card is in joburg, when it suppose to be in durban, really what behaviour is this?for a big renowned bank... unacceptable
rS
rene S's updateReviewer Update
18 Aug 2020, 08:40I have now received my card but it seems like things are still going down hill with u guys... i was told i can activate it online but have had such difficulty as the app says i am not an existing client... i called the contact centre and the agent hung up on me... what must happen now? must i sit with an inactive account?
rS
rene S's update18 Aug 2020, 08:40
Reviewer Update
I have now received my card but it seems like things are still going down hill with u guys... i was told i can activate it online but have had such difficulty as the app says i am not an existing client... i called the contact centre and the agent hung up on me... what must happen now? must i sit with an inactive account?
rS
rene S's updateReviewer Update
18 Aug 2020, 12:36so i went into your branch today to activate my account, i was told i would be helped. after an hour of waiting i was told i cant be assisted without an activation fee of 500, which on the call i was not advised of on the call... i am getting absolutlly no response from you and now im going to the ombudsman... facebookm twitter, you name it...
rS
rene S's update18 Aug 2020, 12:36
Reviewer Update
so i went into your branch today to activate my account, i was told i would be helped. after an hour of waiting i was told i cant be assisted without an activation fee of 500, which on the call i was not advised of on the call... i am getting absolutlly no response from you and now im going to the ombudsman... facebookm twitter, you name it...