FED UP WITH FNB **** SERVICE

Item: FNB (First National Bank)
Rating: 1
Author: Bradley A

It's been a month since FNB incorrectly cancelled my credit card due to my Debit card being swallowed at a ATM. Every blady time i call them they transfer me to courier services which has no collection of my card. My blady emails sent via FNB site does not get answered. So ****ed with this service offered and really considering moving my banking profile to another bank.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

03 Jul 2018, 09:54

Good day Bradley,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

FNB (First National Bank)'s reply03 Jul 2018, 09:54

Official

Good day Bradley,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to FNB Credit Card for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)

Bradley A's updateReviewer Update

10 Jul 2018, 15:44

WOW really now, through FNB's Illiterate staff members who cancelled all my cards on my banking PROFILE, now i'm being charged a R100 for card delivery fees. Please ensure that this amount is refunded and returned to my account as it was FNB's fault not mine. Enough with this *********** behavior from bank which calls themselves SA's best.

Bradley A's update10 Jul 2018, 15:44

Reviewer Update