Fed up with FNB

I have not finally had it with FNB!!! I used to be so impressed with your banking and how easy it made my life until monies started leaving my account and according to your system, I "used" it, no matter how many times I showed you the proof as per my statements and app messages, your staff told me you don't go according to that you go according to your system and the system says I used the money!! I just get furious all over again. A second time was when unauthorized transactions were being charged to my cheque account, all that was said is that someone has cloned my card, i should cancel it and get a new 1, no apology, no reimbur*****t of the monies I lost, having my account go into a huge minus of R700!! We I've ordered a new card and it's happened again. Funny thing is, I haven't even opened the envelope it was delivered in yet and it's happened. So your easiest excuse is that it's Netflix as this is the only debit order coming off the account. This has happened before where Netflix has debited and nothing further was deducted, all of a sudden its bounce backs. We'll I've deposited money I to the account after it having gone into a minus again, and all you can say is it's bounce backs. This is unacceptable, even after transferring money into the account to avoid the account being in a negative, you are still deducting apparent fees. To top it off, I get a message on the app saying that if I do not bring my account up to date, legal action will be taken against me... What a nerve FNB!! Well I am waiting on that legal action!! I will report you to the banking ombudsman if you take your apparent legal action against me as I have queried this numerous times and my money just gets deducted for no reason and simply its never your fault. What's the poi t of a bank account if your money is not even safe. YOU ARE STILL MAKING THESE DEDUCTIONS!!! PLEASE JUST STOP AND CLOSE THIS ACCOUNT WHICH I'VE REQUESTED NUMEROUS TIMES BUT YOU WON'T!!!!