ZK
Zeenat K

1 reviews | Active since Nov 2017

26 Nov 2017, 11:01

FED UP WITH FNB..!!!

I cancelled my Insurance with FNB Insurance last year (2016) due to them not being able to match my car premiums. A few months later they debited my account again leaving my account in access. I managed to sort this out. A few months passed and again, debit to my account double the premiums. Even though I cancelled this I August / September 2016. Jump a few more months and yet again...R4700 gone off my account leaving it in access yet again. Leaving me to jump from pillar to post just get back what is mine. Yesterday, 25 Nov 2017 while on vacation I received an SMS in the evening that this funds are gone off again. Thank you FNB for putting my account in access once again. Thank you for putting a dampening mood to a long awaited getaway. Thank you for making this need in me to jump through hoops to fix up your incompetance. It's Sunday as I type this. I know from experience that your call centre will not be able to assist. Thank you for making me wait to get back to work to try and sort your mess out yet again. Thank you for constantly putting my account in access leading to the illusion of me having a bad credit record. Pathetic excuse of a Financial Institution. I will be closing my accounts with you as soon as my facilities are paid up. Something that FNB has probably heard on many an occasion.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply27 Nov 2017, 09:26
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)