TP
Thea P

1 reviews | Active since Oct 2009

10 May 2016, 13:14

FED UP WITH FNB!

<p>I am so fed up with First National Bank. They decline me for a R89.00 smart device because of affordability. Honestly? I am a premier client and have been a client of FNB for 20 years but, I get service like this. Please get this - although the Home Loan is in my husbands and my name it DOES NOT go off my bank account! I know my ITC is clean and I know I can afford it but you keep on coming up with some bull about NCA? regulations and ITC and affordability...thats nonsense and you know it. Let me ask you a question - has any of my payments that goes through my account ever been returned because there was no funds? NO. I've had a smart device before, did one of the payments bounced because there was no funds? NO! Has any debit order on my Wesbank account been returned? NO! Do you ever struggle to get any payment on one of our accounts? NO! So honestly, spare me the rules and regulations nonsense and keep your smart device for R89.00 a month but, perhaps you could start treating your loyal clients with a bit more respect and the trust they deserve!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 May 2016, 13:26
Official

Thank you for taking the time to bring this to our attention.

We would like to apologize for any inconvenience caused. A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 920069

Regards Complaints Resolution

Melinda Duvenhage

Email address: *** Tel number: *** (option one)