FED-UP OF THE POOR SERVICE RECEIVED FROM FNB CONSULTANTS

I have been having endless problems with FNB and the issues just dont end. I opened a fnb account about 3 years ago with the hope of receiving better service and not constantly having to contact a bank, but now its even worse.

A consultant called me 2 weeks ago to upgrade my account. Everything was done telephonically and FNB even deducted the fee for an upgraded account, but still no card delivered. I called them 3 times since, but i keep on having to end the call due to waiting so long. Ive spent R400 on calling and waiting and no end result. TO DATE SINCE LAST YEAR IVE SPENT R1200 JUST ON CALLING FNB.

To date, i am also still fighting for my kids accounts to be re-activated. It was apparently made inactive due to FICA documents which i MAILED 6 times. They then confirmed that the accounts are active but NOTHING has changed. Fed up with this poor service. I dont really think many of these consultants actually know what they are doing.