FED UP FOR FNB EXCUSES

I AM VERY FRUSTRATED WITH FNB AND HOW THEY ARE TREATING THEY CUSTOMERS. LAST WEEK I WENT AND DRAW MONEY AT SHOPRITE I DID NOT GET THE MONEY (THAT MONEY IS MY FOOD AND PETROL MONEY FOR WORK I HAVE A CHILD AND A FIANCE IN A WHEEL CHAIR SO I AM THE PROVIDER. I THEN SEND THIS FORM IN TO FNB DISPUTE DEPARTMENT WITH THE FORM SHOPRITE GAVE ME TO SAY THEY DID NOT RECIEVE THE MONEY ON THEY REPORTS>>>>>>>>>>>>> SINCE LAST WEEK THEY SAY IT TAKES UP TO 5/7 DAYS THIS MORNING THE CONSULTANT TELLS ME SORRY NOTHING WE CAN DO I MUST WAIT FOR 5/14 DAYS I AM WALKING TO WORK MY FAMILY MUST HELP ME WITH FOOD BEACAUSE OF FNB MISTAKE..... NOTHING LIKE THIS AT PREVIOUS BANKS HAVE HAPPEND TO ME IN 38 YEARS NOW I AM STRUGGLING IS THERE NO PEOPLE SKILLS AT FNB TO HELP A CUSTOMER THAT NEEDS HER MONEY??? I KEEP ON PHONING FNB BUT NOBODY CAN PUT ME THROUGH TO THE DISPUTE DEPARTMENT SO I MUST MAAR SIT AND WAIT FOR THEM TO ATTEND TO ME.. I WANT MY MONEY TODAY I AM FED UP TO WALK THIS FAR .... IF THERE IS ANY FNB MEMBER OTHER THEN A CONSULTANT THAT CAN PHONE ME PLEASE DO SO..... I AM FRUSTRATED.. SAME THING HAPPEND TO OTHER LADY YESTERDAY AT SHOPRITE ALSO A FNB CLIENT.... NOW WHY MUST WE SUFFER FOR 5/14 DAYS FOR FNB MISTAKES?????????????????????????????? MY CASE NR ***Q MY CELL NUMBER ***