Fed up!

Since my last complaint I was refunded but another loan took my refund(that was supposed to be paid by my policies) .. And only once did a fnb life consultant contact me and told me the following: your covid cashflow relief plan will be paid by us (which was not I paid for it) we will sort out your policies as you have more policies than is actually needed. Ok so great right? Wrong. The consultant told me that the overdraft and credit card facility is one policy so guess what? They only paid the over draft and not the credit card how do you even miss that? Owh and get this... When you actually run out of airtime and request a call back from fnb so that fnb life can contact you sorry we dont do that unless its sales so sorry if you want to be a client we help you but if your already a client shame neh... Fed up! I want my money back!