Fed-up Customer

Once again I have to come through this platform to be assisted. I've called in this morning to be assisted with my Tax Free Account. I had to go through THREE people and TWICE with the robot, still not being assisted. Tak8mg 21 mintes of my airtime!!! That robot thing is clearly NOT working for you, because it kept on sending me to the wrong department. Perhaps you guys should add to your options "Or would you like to speak to a consultant"

Please find my policy number below, because last week after lodgi g the complaint, I was STILL being called by the wrong departments.