FED UP BEYOND OF THE POOR SERVICE RECEIVED.

And yet, here i am again!!! My query never got resolved even though i received a phone call from an fnb consultant. With the frustration i had i asked the consultant to call me back later in the day because he could just not understand and apply what i was asking him to do.MY ACCOUNT REMAINS -R260 for the so called upgraded account BUT STILL NO CARD DELIVERED. I ASKED THE CONSULTANT TO CANCEL THE UPGRADED ACCOUNT BECAUSE OF THE POOR SERVICE AND TO REVERSE THE MONTHLY PAYMENT...BUT NOTHING...NOT EVEN A CALL TO ASK IF THEY CAN STILL DELIVER THE CARD. WHAT IS THE POINT OF HAVING AN ACCOUNT WITH NO CARD. WHY ARE THERE CONSULTANTS TO ASSIST WHEN THEY DONT DO WHAT IS ASKED. Perhaps this needs to be escalated further and i need to see how many many others are in the same boat.