Fed Up

i have advised FNB debt review department several times that i have left my debt counsellor as they werent paying my accounts on time. They keep sending me emails that i need to go through my debt counsellor to get latest oustanding balances and statatements. What is it that you are not understanding from advising I have removed myself from the debt counsellor? I also keep receiving old statements and the balances brought forward are higher outstanding than before and I have been paying monthly. Please fix this account asap as I wish to finish this account before I move over to Credit Ombuds with a complaint.