Fed UP!!!

My issue of pending transactions is still not resolved. I am basically being told that it is my fault. I have all the receipts of the purchases I made and they were not make on the days that the banking app says I made the purchases. I was using Easy Zero to make all those transactions but I'm told that those transactions were made while I had no sufficient funds in my account, how is that possible on an account that has no overdraft facility?

And now no one is even calling me to hear my side of the story. The most upsetting part about this is that they reversed the funds as a gesture of "good will" yet there are no funds that were reversed.

I want to close my FNB account. But I want this mess sorted out before I do. I am sick and tired of this happening to me ALONE every damn time I have money in my account