Fed up

Been a week and and still a vodacom debit order is on my account. Was supposed to be stopped but all that has happened is the amount was changed and taken out of my account but this time I can't use the reverse feature on the app. Tried to phone and after the 3rd department and 20 minutes on the phone was cut off.

How is this possible as I stopped the debit order and I reversed the debit order. I have nothing to do with vodacom but yet it still ahows on my account. Secure Chat waste of time and even having a private account means nothing. Seriously considering closing all my accounts as I requested that this *****ulent debit order be removed completely from my account and this has not happened.

Seems only way to get things done is complain and I am tired of all this. A simple request and seems to fall on deaf ears. Didn't allow this debit order from the start through Debicheck but still went through. Now it's every week apparently that money is taken out my account.