Fed Up!!!!!!!

Good day

I'm beyond stunned with the kind of service I've been recieving with FNB.

I've had a company from Europe CIR guide that deducted money from my account in June , I escalated the query through and was assisted with my refund.

5 months later the same company deducted R380.00 from my account and contacted the call center and they informed me to complete a reversal form. I declined as I won't be paying 313.00 Rand for something I cancelled 5 months ago .

FNB then contacted me in Friday the 29 November and informed me they could not do a reversal and I need to call CIR guide. I do not have the company details nor who to communicate with as the company is based in Europe.

How is it that you managed to do a reversal in June but you unable to assist me now. Please get management involved as I'm done dealing with *********** staff who cannot assist.

Hope to hear from you soon