FBN - you could do better

Just the very worst service! I was forced to cancel my credit card due to ********** activity on my account. It's taken10 attempts to apply for a new one, all without success - I do not have the App, & have tried ordering one online. I have tried SecureChat to try & solve the problem - I even have a promise that one of the consultants will call me! All disingenuous stuff - to stop the customer from bothering anyone? Today I'm told that I need to go to a branch. Seriously! You couldn't tell me this a week ago? Am appalled by this dismal customer service. Thank goodness you're not dealing with my investments & other important stuff. You should do better FNB! Ref number ***Q.