FBN refuses to update payments made towards my account.

<p>I have a personal loan account with FNB which was handed over to debt collection lawyers. The account was handed over to Brooks and Luyt Attorneys for collection and later handed to Groenewald Lubbe lawyers. I requested a statement from Groenewald Lubbe to check the balance on the account and discovered that there are three payments missing on the statement. The payments were made in November, January and February.</p> <p> </p> <p>On the 23rd of March I sent an email to FNB, Groenewald Lubbe and Brooks and Luyt Attorneys with the proof of payment for the amounts missing on their side. FNB has been promising to follow the matter up for over a month now and my account is still not updated correctly with the lawyers. Each time I follow up with FNB, they request the proof of payment again which I send but do not resolve the matter.</p> <p> </p> <p>This is affecting my account negatively as the lawyers are calling me requesting that the account be updated. Please urgently assist with resolving this matter, I do not think that updating payments and sending a person the correct statement should be rocket science! FNB has been passing the buck from one person to the next instead of resolving the matter.</p> <p> </p>