FBN Paid up letter
<p>It is with the greatest disappointment that I was wrongly told by Brooks & Luyt last week when I enquired about the settlement amount on my FNB loan, that after paying off the Loan I will immediately get a paid up letter, and ITC will be updated with the payment but now to my surprise after paying, Im been told that FNB takes full 45days to issue a paid up letter and update ITC.</p> <p><br />In good faith and trust, I made a payment of R45100 to settle this account in full and now I am been given the run around to get a paid up letter and my ITC records updated accordingly.</p>
Good day Mr. mohamed
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. mohamed
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***