FBN - NOT AGAIN!!!!!!!!!!!!!!!!!

Once again I have wasted a large part of my life trying to sort out a small problem with my credit card. This should have taken a few minutes instead of me being on the phone for over an hour to 4 different people who could not help me and the department I need to apparently call are not picking up their phone (having let it ring for over 30 minutes). What kind of service is this from a bank that wants us to keep spending our money with them?