Faux National Bank Strikes Again (Or shall we say, Private Banking Department never does)

On the 21st of Feb in the morning I sent a request to my "Private Banker" (Hansen Shenaaz) to purchase travel insurance for a trip in Dec, as per usual the "Private Banker" didn't respond. So again, I think the best way to reach FNB is through hellopeter, I think FNB should just turn Hellopeter into their customer service. Mr Lekota Kotane is incapable of managing the department, the common practice for the private banking unit is to ignore their clients.