FAULTY XIAOMI ROBOT WARRENTY AND SERVICE USELESS

FAULTY XIAOMI ROBOT WARRENTY AND SERVICE USELESS

We ordered a Xiaomi Robot S10+ on the FNB app.

It worked perfectly, but after only 1 week of use the robot does not want to dispend any water which means that we cannot use the mop function.

We have taken this up with the supplier but we are NOT happy with their warranty terms.

As they explained to us over the phone we need to take photos of the Xiomi robot and send it to them via email. They will then send the courier for collection. It will then take 21 days + for the robot to be examined and fixed/replaced depending on the fault found.

Should they find the fault we have to pay for the damages and the courier fees which is ridiculous because what is the warranty for!

If they find there to be nothing wrong with the product (which is not the case because its not dispensing water) we will be held accountable for courier fees as well.

In the meantime it can take 21 days + for the robot to be examined and then longer to get it either repaired or replaced.

In the meantime we have to pay monthly torwards something that we dont have the use of and the risk of paying torwards repairs and courier costs.

When we called Xiomi in Canal walk to ask if we could bring it in to get checked out, they said they cannot because of the warranty we have to work through FNB. They also mentioned that we were the 3rd FNB customer that week who called them complaining about the same issue regarding the Xiomi Robot.

So FNB must have a batch of faulty Xiomi Robots if we are the 3rd customer to complain in one week.

Why do we need to wait for 21 days + for a product that we purchased to be examined and then longer to get it repaired or replaced, that we have no use off and top of that still be held liable for extra costs and in the meantime still need to pay the installments on something we dont own!

The warranty and service is useless! Its now almost two months that we have it and we cannot make use of the mop function.

Why is there even a warranty?! Why is the service so poor??! FNB gave us a faulty machine that mulfunctioned after only 1 week of having it!

Its not fair that we have to keep on paying for something , that will take weeks to repair or to be replaced and not have the use of it in the meantime and may be liable for courier costs.

Cancelling this whole contract is also not an option because then cancelation fees will apply.

FNB. Please contact me for either an immediate replacement or send a technician out to inspect, test and repair the faulty product on site since it is under WARRENTY.

Why should we pay any cost if the fault is clearly on your side!!

We cannot sit without a product that we are paying for for 21 + days because of YOUR faulty product that you have send us and we will not take the risk of being held liable for damages and courier fees.