Faulty System

FNB call themselves the most innovative bank, maybe you are in some aspects but as far as crisis control on technical errors in your system concern you lack of skill, commitment to help your client and manpower to sort problems out, you have failed horribly. On the 26th my salary was deposited into my cheque account and immediately there was funds deducted from it, but no physical transaction was evident, I put it to the home loan debit order an therefore didn't think much of it any further, it was only on Sunday the 27th, I realised another debit was done for our home loan. I immediately tried to get in contact with the bank, in which I was informed that there was in glitch in the system and it will only be rectified on Tuesday when home loans are open again. What absolutely amazed me was the fact that your staff could not assist or resolve the issue at all, when I asked to speak to a manager I was informed there is no one available. My account went into overdraft which I do not have the facility for and was so kindly reminded several times about it. Our family day was cancelled on Monday due the lack of funds. I have always been an esteem FNB supporter, but FNB failed me!