Faulty Products
I ordered a new card 3 months ago, because I lost my wallet. Today found myself paying R240 for a card temp cart and a replacement card.
I just don’t see why I should be paying for a card that’s doesn’t work in the long run (it’s not my fault the chip just stops working) .... I know R240 isn’t a lot of money, but when your struggling every cent counts.
Is there anyway to resolve this? I am the furtherest thing from a difficult customer, FNB has been great thus far.
I just really don’t agree with me having to pay for replacement cards etc, all because of a card malfunction....
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)