Faulty links on FNB On-line banking resulting in a loss to the customer.

On 8 December 2017 I bought Telkom talk time on our Telkom Landline to the value of R100.00 by using FNB On-line Banking. I was given a voucher number which, upon loading, was rejected by Telkom as being an invalid voucher number.

This was reported to FNB and a consultant was unable to asssit stating that I could have perhaps selected a wrong option which resulted in the voucher number being for a mobile phone. I then again bought another voucher for R30-00 which was also rejected by Telkom as being an invalid voucher number.

I normally buy Telkom talk time on a monthly basis and never experienced this problem. This problem caused inconvenience and a loss and I no longer trust On-line purchases through FNB On-Line Banking.