Faulty Device/Wrongly Advertised!!!

Regarding the purchase of a online device/product.

I purchased a Laptop from FNB online devices from their promotion products for April 2019. I ordered it on the 5 April 2019.

The product was confirmed and they told me that the courier company will be in contact with me. i received an sms that said it will be delivered to me between Mon and Wed. Monday 8/4/2019 came and just before 10:00. Extremely fast service I will give them that. On opening up my product I realized that the specification from what was advertised and what I received was not the same. So it must either be a adverti*****t fault or a faulty product. The 500GB HHD was missing from my laptop.

At 10:35 on 8/4/2019 I made a call to FNB , this is where my frustration started . I talk to a call center agent by the Cheslyn, Unfortunatley it was not someting he could help me with so he put me on hold but I was then diverted 3 times to 3 other call Center Agents. After 12 min I lost it and said I want to speak to the Manager .

I was then put through to Victor Frazer the sales team lead. Explained the whole story to him and he said no there is a 7 Day cool off period, and he will get back to me and he gave me his direct line for follow ups. He did indicate he is not always available but please leave

At 16:00 I phoned his number it went through to voicemail and I indicated that I just want feedback.

On the 9/04/2019 at 09:00 I phoned Victor again, wanting feedback and asked that he must return my call.

At 10:15 I phoned again and still only getting to his voicemail. Again requesting feedback.

At 11:38 I phoned again this time more irritated, requesting feedback on the problem I am having.

Strangely after losing my toys Mr. Victor called me back at 11:38 - Our conversation was positive and he tried taking me through the settings of the Laptop to establish if the HHD was there. He realized it was it was not there and he said that the Technical team will be in contact with me to arrange pickup of my Laptop so that they can investigate. I told him thank you and that I am eagerly awaiting the call for the pick up.

On 10/04/2019 at 09:36 I phoned him again voice mail and I left a message as no one called me me and that I am still waiting.

At 13:14 I left another voicemail as I am not getting any joy out of FNB currently and I have a Laptop that I can't use. They very quick to deduct the R160 service fee from my account but not helping me with my problem.

On 11/04/2019 (today) @ 10:49 I phoned Victor again and once again only getting to his voicemail. Leaving an urgent message for him to get back to me.

This is totally unacceptable that I am left high and dry with no recourse and I want to sort out this problem myself but no one seems to care as they are still not getting back to me. I am still going to keep on calling until I get joy but hopefully this will help as well. But by the speed they get back to you as a loyal customer I SERIOUSLY doubt it.