Faulty device still not collected after 2 weeks

I bought a cell phone from FNB devices end of 2017. It now has a hardware problem which needs to be repaired. I phoned FNB smart devices on Thursday 22 February in order to arrange collection of the device so it can be repaired. I was told they would collect it in 3-5 working days. After 5 working days I phoned back to find out why I have not anything. FNB cannot tell me why nothing has happened. They told me the device was supposed to be collected already. They will escalate it. It has now been another 3 working days and once again, I have heard absolutely nothing. This is just shocking service from FNB. I am left without a device for 2 weeks waiting just for the collection. I would not recommend anyone buys devices through FNB as their after sale service is non-existent.

Absolutely disgusting. I will now have to take this to social media again, as it seems the only way to get anywhere with FNB is when you post it so everyone can see.