FAULTY ATM TOOK MY MONEY.

On the 25/04/2015 at 08:40 I withdraw R1600.00 FNB ATM ***3, The amount received R1400.00. <br> I contacted FNB customer care on my way to work and the consultant I spoke to log my complain and I was told I will receive a call from there complain department within 24hours. 2 hours later I went back to the branch and ATM***3 was faulty. I spoke to Semakaleng Ramela and she asked me to fill the claim form. The form was emailed on the 05/05/2015. on the 19 /05/2015 she said me email stating that she is awaiting for feedback from the branch manager regarding my claim and there has to be a decision regarding the claim from the branch about the claim, and once a decision has been reached, she will contact me. I have been waiting patiently for feedback for the past 4 weeks regarding my money even I have send couple of emails to her at [Email Removed] and I have received any feedback. The question is will the funds be refunded to my account or not? <br>