Faulty ATM

On Monday, 20 July I went to deposit money at a FNB ATM Kyalami Corner. After inserting the notes I received a receipt with a error code. I immediately called for assistance and the consultant gave me some form to complete and promised me that I would get a SMS with further instructions. Up until now there is no response. I tried reaching out via the secure chat and Twitter DM but no response still. I understand that R1000 might be small change to FNB but we are in a middle of economic crisis and every cent counts. Can I get some assistance please?