Faul play FNB

I'm writing this review as a frustrated and disappointed customer who has been with FNB since 2012/2013. Today, I am extremely angry and let down by their appalling service and lack of accountability.

Despite being a loyal customer, FNB has ruined my credit record profile by sending my Fusion Premier cheque account to collections due to accumulated bank charges without any emails or texts to say I’m accumulating charges since I’m not using the account . The worst part? I wasn't even using the account for most of 2024 and todate ! I have since paid the outstanding fees (on 26/11/2025), but shockingly, the payment hasn't been updated on my credit profile, and I'm still being penalized with an overdue amount.

To add insult to injury, they've also enlisted my revolving credit balance under the same overdue amount profile without my knowledge. When I visit the branch, I'm told that head office will contact me, but it's just a hollow promise. No calls, no emails, no assistance whatsoever. I’ve been going into the branch since July this year.

My 2025 financial standing has been severely impacted, and I'm left to deal with the consequences. I'm appalled by FNB's lack of communication, incompetence, and blatant disregard for their customers.

Advice :If you're considering banking with FNB, think twice. Their poor service will leave you frustrated and helpless.