1 reviews | Active since Dec 2013
FASTAP application
Pathetic customer service from FNB.I did an application online for an upgrade to my credit card on 30 August 2018 .I sent through all my documents and have been calling every 2nd day for the past month.Everytime I called they kept saying its in for verfication and keep asking for a ITA34 when I am not self employed.Called again yesterday on the 2 October 2018 and now received a new email requesting documents and with a higher interest rate.Very dissapointing as FNB shows that they have no regard for their customers.
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***