Fast response and quick resolution from FNB after complaint.

After I complained about how they treated my mum on hellopeter, somebody responded very quickly. She was very competent and helpful and they were very helpful in resolving the matter. We then had to go into the bank to change my mum's address details and ran into a very *********** customer contact agent. Fortunately, the person who helped us resolve our request was extremely competent and helpful. It looks like there are a few competent and caring people working at FNB, who are doing their best to look after FNB's clients and contribute towards a positive image for the bank. However, it seems that there are still many, who feel that the clients are a nuisance and should do as they are told. Best to retrain them, FNB.