GV
G V

1 reviews | Active since Sept 2016

09 Sept 2016, 13:55

Fast, Efficient and Friendly

<p>This morning I realised that either my card had been cloned or somehow a syndicated managed to tie my FNB account to my cell number. I immediately called FNB and was put through to a lovely man by the name of Mosela Motloung.</p> <p> </p> <p>He did his required security checks and immediately got going on figuring out exactly what happened. He worked quickly to get everything stopped just incase.</p> <p> </p> <p>I am really impressed with the service I got from Mosela. I've had bad experiences with call centres befor but Mosela is exceptional.</p> <p> </p> <p>Thanks for your service Mosela, you're an asset to FNB. I hope it's not too long before you begin climbing the ranks. And a shout out to Mosela's manager for ensuring that his team provide top notch service.</p> <p> </p> <p>Well done!</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Sept 2016, 13:16
Official

Thank you for this posting, feedback of this nature is always appreciated.

We are truly glad to hear of the wonderful service you have received from our staff.

Kind Regards

Complaints Resolution

Tracey Sonickson

Email: ***

Tel Number: *** (Option One)